Most successful customer service: LAGERBOX takes first place in current study
Customer service plays a key role in a company’s success. This has once again been shown by the outstanding performance of LAGERBOX, which took first place in a recent customer service survey by ServiceValue. Evaluating the customer service of more than 5,200 companies across 423 industries, the study underscores the company’s strong commitment to excellent customer experiences. In addition to consolidating our position on the market, we at LAGERBOX have also demonstrated our success in meeting the high expectations of our customers.
What this success means to LAGERBOX
Reaching first place in such a comprehensive customer service survey is clear proof that our efforts to optimise our service quality at LAGERBOX have borne fruit. It’s not just an important milestone for our brand but also underscores the high trust that our customers have in the company. For LAGERBOX, this success clearly demonstrates that our long term, customer-focused strategy is delivering results. We are committed to the goal of consistently improving our service and delivering exceptional customer experiences.
On the customer side, winning first place shows that they can rely on LAGERBOX. No matter whether you make use of our company’s services for the first time or have been for a while, you benefit from a service that has been rated as top-class by the people using it, the customers. The self-storage company LAGERBOX has shown that it convinces its customers not only with the quality of its products and services, but also the continuous improvement of its customer service.
The methodology behind the customer service study: this is how LAGERBOX was evaluated
The study was conducted by an independent market research institute and is based on a comprehensive online survey. The large data foundation ensures that the results are not only robust but also representative.
The so-called “service experience score”, or SES, is the key criterion for evaluation. The score measures perceived service quality and allows for an objective insight into customer experiences. In this category, LAGERBOX came through with flying colours and secured the first place in the study. It is particularly noteworthy that customers did not rate the service based on a one-time interaction but across a period of three years. This means that LAGERBOX is able to provide constantly high service quality. In the overall ranking of all brands, LAGERBOX reached the 702nd place. With a service satisfaction of 63.3 percent, it is the winner of the survey’s self-storage category. The general service experience value in the self-storage sector is at 50 percent.
Why the survey is so relevant
The relevance of the customer service study results not only from the large number of ratings but also from the meticulous methodology behind it. Every sector was analysed using customer ratings, with 300 to 1,000 ratings evaluated for every company. This makes sure the results are statistically significant and representative. Socio-demographic features were taken into account to ensure that the survey reflects a variety of customer groups and their expectations to service quality.
To achieve the top rank in such a survey is a major milestone for LAGERBOX. Customer ratings are invaluable to companies today because they provide us with authentic feedback on our services. The recognition from this award illustrates that customers notice and appreciate the hard work invested by companies like LAGERBOX in achieving high quality and customer satisfaction.
What this success means for customers
For the customers, the first place in the study is an important point of reference. It shows that they can rely on LAGERBOX as a dependable partner providing excellent services. In addition to the certainty that LAGERBOX offers a high-quality product, customers now know that they can also expect top-class customer service, which is bolstered by our commitment to continuous improvement.
This success clearly shows customers that LAGERBOX is not just focussing on short-term service improvements, but is committed to providing a first-class customer experience in the long term – and frequently exceeds expectations. No matter whether it’s about quick responses to customer inquiries, a seamless booking process, or friendly personal contact, LAGERBOX offers an outstanding customer experience in every way.
Thank you for your trust: book a storage unit today and experience excellent service
This success would not have been possible without the trust and support of our customers. LAGERBOX would therefore like to thank its customers and encourage them to continue their storage journey with us. If you are looking for outstanding customer service, use the booking page to book a storage unit today or click the following link to find out more about how to book a convenient storage unit: rent storage space in Germany.
With this success behind it, LAGERBOX is doing everything it can to continue to exceed its customers' expectations and provide them with an excellent service experience. This is only possible thanks to your support – and we would like to thank you for that!
Source: https://servicevalue.de/ranking/service-champions-deutschland/
